Shipping & Returns

Shipping

We make every effort to get your order sent within 1-2 working days after your payment has been received and the funds cleared into our account.  If for some reason we are unable to post your order within this time frame, you will be notified via our home page and/or email as soon as possible.  You will receive a confirmation email once we have posted your order, allowing you to estimate the arrival time.

If you are paying by cheque, please allow up to 5 working days for your funds to clear.  If you are paying by direct deposit, please allow up to 2 working days for the funds to be credited to our account.

Delivery times may vary depending on the efficiency of our postal and courier services.  We use Australia Post and Fastway Couriers.

We take every possible care when packing your parcel.  As we cannot be held respobsible for orders once they leave us, we recommend that you select to have your order sent via Registered Mail.  This way your parcel can be tracked and items are insured for up to $100 against damage or loss.  For orders over $100, we will cover the additional costs to provide insurance for the total value.

Postal Charges

We charge a flat postage fee on all orders within Australia.

  • Regular Post (1-7 working days):      $ 7.50
  • Registered Post (1-7 working days): $  9.00
  • Express Post (1-3 working days):     $12.00

FREE regular post is offered on all orders over $75 (after any discounts have been applied).

We are happy to provide free local delivery to the NSW suburbs between Helensburgh & Kiama on any orders over $25.  Please select this option at checkout if you live in one of these areas.

International orders are currently accepted from NZ, Asia, USA, Canada, UK and Europe.  Orders are charged a specified postage fee depending on where the goods are to be sent and the order value.  Postage costs will be displayed at checkout.

Refund and Exchange Policy

We will happily exchange or refund any product that is faulty or not as described.  We request that you contact us within five (5) days of receiving your goods, so that we can work our a solution that best suits you.  Where possible, please keep the product in the original packaging.  You will be responsible for shipping costs of all returns.

We have tried to provide you with high quality images and descriptions of our products.  Please note that colour may vary between computers.

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