Conditions of Use

Ordering

Orders may be placed at any time via our online store.  You will need to register to shop with us.  Creating an account allows you to shop faster, track your purchases and review your previous orders.  You will also be automatically registered in our Savvy Lifetime Loyalty Rewards programme.  Why not subscribe to our monthly newsletter, so that you one of the first to find out about our new products and specials.   Your email address is important, as this is the way we communicate with you and confirm your order.  If you do not receive an email from us confirming your order within 24 hours, please let us know.

We have a $10 minimum order requirement, excluding postage.

Our office hours are Mon-Fri 9am-5pm (EST), and your order will be processed and dispatched during these hours.  We make every effort to get your order away within 1-2 working days.  If for some reason we are unable to post your order within this time frame, you will be notified via our home page and/or email.  You will receive a confirmation email once we have posted your order, allowing you to estimate the arrival time.

Payment

We accept payment by credit card, direct deposit or cheque/money order.

Bankcard, Visa and Mastercard payments are processed through a secure third party provider 'paypal', using the industry standard 128bit SSL encryption technology.  Your credit card is charge at the time of the transaction.

If you choose to pay by direct deposit, our banking details will be provided during the checkout process.  We bank with the Greater Building Society.  Please email us at contact@scrapbooksavvy.com.au when you have arranged to deposit funds, so that we can track your payment.  Your order will be posted once the funds have cleared.  Please allow up to 2 working days for clearance.

If paying by cheque or money order, please ensure that they are made payable to Scrapbook Savvy.  You should allow up to 5 days for your cheque to clear into our account.  Please be aware that if your cheque dishonours, we reserve the right to forward on to you all fees and charges that we incur from our bank as a result.

Please ensure that we receive your payment within five (5) working days of placing the order or the transaction will be cancelled and the products placed back into the store.  We appreciate your understanding in fairness to other customers.

Postal Charges

We charge a flat postage fee on all orders within Australia

  • Regular Post (1-7 working days):     $  7.50
  • Registered Post (1-7 working days): $  9.00
  • Express Post (1-3 working days):     $12.00

FREE postage is offered on all orders over $75 (but with no free postage on orders during sale periods or using sale coupons).

We are happy to provide free local delivery for orders over $25 to the NSW suburbs between Helensburgh and Kiama.  Please select this option at checkout if you live in one of these areas.

International orders are currently accepted from NZ, Asia, USA, Canada, UK and Europe.  Orders are charged a specified postage fee depending on where the goods are to be sent and the order value.  Postage costs will be displayed at checkout.

Delivery

Delivery times may vary accordingto the efficiency of our postal and courier services.  We use Australia Post and Fastway Couriers.

As we cannot be held responsible for orders once they leave us, we recommend that you select to have your order sent via Registered Mail.  This way your parcel can be tracked and items are insured for up to $100 against damage or loss.  For orders over $100, we will cover the additional costs to provide insurance for the total value.

Out of Stock Items/Backorders

We make every effort to keep our website updated with stock quantities, and our cart is set up so that if a product is out of stock, you will not be able to purchase it.

In the event that an item is out of stock at the time of processing your order, we will contact you by email before your order is packed.  You will then have the option to choose a replacement item or receive a refund.

Please note that we currently do not maintain records for back-orders.

Pricing

All prices are quoted in Australian Dollars (AUD) and include GST.  Postage costs are additional and will be added to your order before checkout.

Where a recommended retail price (RRP) is shown on the website, this is the RRP as stated by our suppliers, and not a figure we have made up ourselves.

All prices are subject to change in accordance with current exchange rates and other commercial factors.

Customer Service

Our customers are important to us and we pride ourselves on our excellent customer service and turnaround time.  If for some reason you are not happy with your purchases, please contact us so that we can discuss.

Refunds/Exchanges

We will happily exchange or refund any product that is faulty or not as described.  We request that you advise us within 5 days of receiving your goods, so that we can work out a solution that best suits you.  Where possible, please keep the product in the original packaging.  You will be responsible for shipping costs of all returns.

Screen Display

We have tried to provide you with high quality images and descriptions of our products.  Images are supplied by our suppliers.  Please note that colour may vary between computers.  We recommend that you view this site at a minimum screen resolution of 800x600, using at least 16 bit colour.

Gift Certificates/Discount Vouchers

All gift certificates and discount vouchers must be redeemed within 12 months of issue unless otherwise stated.  Vouchers and certificates are for products only.  Postage is not included and will be charged as per normal conditions.  The voucher/certificate code must be entered at checkout.  If your purchase is less than the value of the voucher, the balance will be forfeited.

Feedback

We welcome and appreciate any feedback you may have for us.

Our Mission Statement

Scrapbook Savvy is committed to providing our customers with a diverse range of high quality,
unique and savvy scrapbooking products at competitive prices.
Our customers service will be second to none.
We will share the scrapbooking experience far and wide by offering an exceptional
online shopping experience - best quality, best selection and best overall value for money!

 

Copyright © 2016 Scrapbook Savvy.
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